Privacy Policy

Last updated: 26 August 2026

Adzooka Digital (“Adzooka”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you when you visit www.adzooka.com.na, contact us, submit an enquiry or interact with one of our online advertisements.

1. Information We Collect

We may collect personal information that you provide voluntarily when you:

• Complete a contact, quotation or project-enquiry form.
• Submit a lead form through Google Ads or another advertising platform.
• Contact us by email, telephone, WhatsApp or social media.
• Request information about our services.
• Engage Adzooka to provide professional services.
• Subscribe to marketing communications where this option is available.

Depending on how you interact with us, this information may include:

• Your name and surname.
• Company or organisation name.
• Email address.
• Telephone number.
• Job title.
• Country, city or general location.
• Details about your project, enquiry or service requirements.
• Files, documents or other information you choose to provide.
• Records of our correspondence and business relationship.

Please do not send confidential, sensitive or unnecessary personal information through our general website enquiry forms.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools and similar technologies. This may include:

• Internet Protocol address.
• Browser and device type.
• Operating system.
• Pages visited and time spent on the website.
• Referring website or search term.
• Approximate geographic location.
• Date and time of your visit.
• Interactions with our website and advertisements.
• Cookie and advertising identifiers.

This information helps us understand how visitors use the website, improve its performance, measure advertising results and protect the website against misuse.

3. Google Ads Lead Forms

Adzooka may use lead forms hosted by Google Ads. When you submit one of these forms, the information you select or enter—such as your name, email address, telephone number, country or company name—is collected by Google and shared with Adzooka.

We use this information to:

• Respond to your enquiry.
• Contact you about the service you requested.
• Understand your business or project requirements.
• Prepare a proposal or quotation where appropriate.
• Measure and improve the effectiveness of our advertising.

Google processes information according to its own privacy practices. You can read the Google Privacy Policy at:

https://policies.google.com/privacy

Submitting a lead form does not automatically subscribe you to unrelated promotional messages.

4. How We Use Personal Information

We may use your personal information to:

• Respond to questions, enquiries and quotation requests.
• Contact you about a potential project or business relationship.
• Provide branding, website design, digital marketing and related services.
• Prepare proposals, quotations, agreements and invoices.
• Manage client projects and business communications.
• Maintain accurate administrative and financial records.
• Improve our website, services and customer experience.
• Measure website traffic, enquiries and advertising performance.
• Detect fraud, spam, misuse or security threats.
• Comply with applicable legal, regulatory and contractual obligations.
• Send marketing communications where you have consented or where otherwise permitted.

Where applicable law requires a legal basis for processing personal information, we may rely on your consent, steps taken at your request before entering into a contract, performance of a contract, compliance with a legal obligation or our legitimate business interests.

5. Cookies and Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and measure marketing performance.

These may include:

• Essential cookies: Required for security and basic website functionality.
• Analytics cookies: Help us understand how visitors find and use the website.
• Advertising cookies: Help measure advertising interactions and campaign performance.
• Third-party cookies: May be set by services embedded in or connected to the website.

We may use services such as Google Analytics, Google Ads and Google Tag Manager where enabled. These providers may process technical and usage information according to their own privacy policies.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

6. Sharing of Personal Information

We do not sell or rent your personal information.

We may share information only when reasonably necessary with:

• Website-hosting, email and cloud-storage providers.
• Analytics and advertising platforms.
• Customer relationship, form-processing or project-management providers.
• Contractors or service providers assisting with an authorised project.
• Accountants, legal advisers or other professional advisers.
• Government authorities, regulators or law-enforcement bodies where disclosure is legally required.
• A successor or acquiring organisation in the event of a legitimate business restructuring, merger or transfer.

We expect service providers handling personal information on our behalf to use it only for the agreed purpose and to apply appropriate security measures.

7. International Data Processing

Some of the technology providers we use may store or process information outside Namibia. When this occurs, information may be subject to the laws and safeguards of the country in which it is processed.

We take reasonable steps to work with reputable providers and to ensure that personal information receives an appropriate level of protection.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

General enquiries and prospective-client information may normally be retained for up to 24 months following the last meaningful interaction. If you become a client, relevant project, contractual, financial and communication records may be retained for longer where necessary for service delivery, record-keeping, dispute resolution or compliance with applicable law.

Information may be deleted or anonymised when it is no longer reasonably required.

9. Information Security

We use reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email service or method of electronic transmission can be guaranteed to be completely secure. You should avoid sending highly sensitive information through ordinary email or website forms.

10. Your Choices and Rights

Subject to applicable law and legitimate retention requirements, you may ask us to:

• Confirm whether we hold personal information about you.
• Provide access to personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete personal information that is no longer required.
• Stop sending direct marketing communications.
• Withdraw consent where processing is based on consent.
• Raise a concern about how your information has been handled.

We may need to verify your identity before completing a request. Certain information may need to be retained where required for contractual, financial, security or legal purposes.

You can unsubscribe from marketing emails by using the unsubscribe option provided or by contacting us directly.

11. Children’s Privacy

Our website and professional services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 18 through our website or advertising lead forms.

If you believe that a child has submitted personal information to us, please contact us so that we can take appropriate action.

12. External Websites

Our website may contain links to websites or services operated by third parties. Adzooka is not responsible for the privacy practices, security or content of those third-party services. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy when our website, services, technology or legal obligations change. The latest version will be published on this page with the revised “Last updated” date.

14. Contact Us

For privacy-related questions, requests or concerns, please contact:

Adzooka Digital
Windhoek, Namibia
Email: ignite@adzooka.com.na
Telephone: +264 81 444 0380
Website: www.adzooka.com.na